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Quality
Our young and dynamic team serves our customers with technical competence and react quick and flexible on all demands and wishes of our customers.
  Technical support, service as well as quality and quality assurance are our main arguments.
   
Quality Control System / ISO 9000 REACH
Quality Complaints Conflict Minerals
Certifications WEEE – Waste Electronic Equipment
RoHS – Conformity Registration for dual system germany
HISTORIE
 
Quality features
  Quality Control System / ISO 9000  
     
  As our office in Luebeck is a sales office we are currently not ISO9000 certified. Of course we have an internal Quality Control System which regulates all quality issues regarding order processing, stock, goods transfer and logistics.

Our suppliers are all ISO9000 certified companies so that we can provide our customers continuous good quality of all our products.
 
     
 
ISO 9000 Certifications of our Distributionslinies
Mean Well Enterprises Co. Ltd.– ISO 9001 Palm Step Electronics Ltd. – ISO 9001
Sonitron N.V./S.A. – ISO 9001 Palm Step Electronics Ltd. – ISO 14000
       
 
   
  Quality Complaints  
     
  „Nobody is Perfect!” – unfortunately we cannot avoid for 100% that our products may fail in seldom cases after a certain time in operation. So we would like to clarify with you the reason for failure, which is most time not a problem of the product itself but results from the specific application or ambient conditions.

Before returning goods to us kindly read the “conditions for return of goods” carefully and return the RMA-notice by fax or email. Please complete the notice with all required information and detailed description of your application and technical data. Then we will contact you to discuss further handling and procedure.
 
 
Download "conditions for return of goods"
 
     
 
  Certifications  
     
 
TÜV-Licenses
ACS5 –Serie GTACS5-Serie
ACS10-ACS15-Serie GTACS10R-Serie
ACS20-Serie GTACS15-Serie
ACS40-ACS60-Serie GTACS15RM-Serie
ACT40-Serie GBACS45-Serie
ACT60-Serie GBACS70-Serie
ACS201P-Serie TACS30RM-Serie
BACS30M-Serie    
BACS60M    
       
VDE-Licenses    
GBACS150P-Serie    
       
 
     
   
  RoHS (Restriction of Hazardous Substances)  
     
  The RoHS Directive 2011/65/EU (previously 2002/95/EC) is the restriction of certain hazardous substances in electrical and electronic products. Basically, all our products, latest since 03.01.2013, comply with Directive 2011/65/EU and marked with “CE” (if necessary) as required by directive. RoHS confirmation from Mean Well you can download here:  
     
 
Mean Well RohS-confirmation
 
     
   
  REACH European Regulation concerning the Registration, Evaluation, Authorization and                        Restriction of Chemicals  
     
  Since 2007 the European Regulation EC 1907/2006 concerning the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) is in force.
REACH has significant impact for manufacturers, importers and downstream users for a wide range of chemicals and requires, that all companies that manufacture or import into the European Union have  to register these substances with the European Chemicals Agency if the imported or manufactured quantity  is more than one ton per year.

As a downstream user M+R Multitronik GmbH is fully aware of the requirements of REACH. We are working with our suppliers to confirm their intent to register of the relevant substances used in our products. It is our aim to fully comply with REACH Regulation regarding the manufacture and supply of our products.

The Candidate List of Substances of Very High Concern (SVHC) is published by ECHA and will be updated continuously. M+R Multitronik GmbH continues to check and confirm with our suppliers that no SVHCs are present in the products and components we use to manufacture our electronic starters. Based on our knowledge and the information from our suppliers we confirm, that there is currently no SVHC listed substance in our products.
If it is determined, that our products contain SVHC in future, notification procedures per REACH requirements will be followed.
 
     
   
  Conflict Minerals  
     
 

Commitment of the use „Conflict Minerals“ regarding Section 1502 of Dodd-Frank Wall Street Reform an Consumer Protection Act

M+R Multitronik GmbH is aware of the social responsibility regarding, environment, security, health and human rights and knows that the behavior in business connections influences the society as well as environment. To realize a peaceful, fair and sustained development of worldwide resources, M+R Multitronik GmbH assures, that all M+R products contain neither direct nor indirect conflict materials of mines, which are financed or extracted from armed gangs in Democratic Republic of Kongo and neighboring countries.

The Dodd-Frank-Act refers especially to Tin, Tantalum, Wolfram, Columbite, Gold and their derivates, extracted in above mentioned sources.
Regarding products of our distribution lines Mean Well and Sonitron please refer to original declarations of manufacturers.

For further questions don’t hesitate to contact us.

 
 
Sonitron Mean Well
 
     
   
  WEEE – Waste Electronic Equipment (2002/96/EG) since 24.11.2005  
     
  According to EU regulation 2002/96/EG we have registered our products which belong to this regulation at EAR and provide services for waste of electronic equipment especially for wall mount adaptors and desktop power supplies. Our EAR registration No. is DE 46556560  
     
   
  REGISTRATION FOR DUAL SYSTEM GERMANY  
     
  In Germany the return of cartons for transport and sales is guaranteed for our organization.
Our registration no at VfW GmbH is: D-59633-2009-0808.
 
 
 
 
     
 
 
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